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Shipping & Handling
We ship with the United States Postal Service. Shipping rates and estimated times are below. First Class Mail is our Standard shipping option and is free for orders over $50. Click here for our Holiday Shipping Deadlines
First Class Mail - $5.99 Estimated 3-5 Days
Priority Mail - $24.95 Estimated 2-3 Days
Express Mail - $35.95 Estimated 1-2 Days
We are now pleased to offer UPS for expedited and guaranteed shipping! UPS service fees and options vary by shipping address so please check the costs for your selected shipping method in your cart at checkout.
Please note that we are not responsible for duties or fees for international orders and can not guarantee time through customs.
Orders to Canada take generally 10-25 days for standard shipping and 6-20 for priority shipping. UPS is no longer offered for Canadian orders, we apologize for the inconvenience.
How do I pick a bracelet size?
Please view this How To Guide on our blog for step by step instructions:
How To Determine Your Size
NewDreamz Clasp Bracelet - Wrap a tape measure tightly around your wrist at the largest point. Add at least one inch to one and one quarter inch to your wrist measurement to determine the correct size to order. For example, if your wrist measures 6 1/2 in, select a 7 1/2 inch size bracelet.
NewDreamz 7 1/2 inch bead clasp bracelet is our most popular size and style.
Are your charms solid .925 sterling silver?
Yes, all of the silver used to create our beautiful charms and bracelets is solid .925 sterling silver.
Do you sell Pandora?
No, we do not. We exclusively sell our line, NewDreamz, of which we are the designers, manufacturers and distributors.
Each piece in our collection is hand crafted from solid .925 sterling silver and other fine materials like hand-blown Murano Glass, Semi Precious Stones and natural Freshwater Pearls. Our materials and craftsmanship rival the other popular European style bracelet companies.
Our charms are compatible with those similar companies; such as Pandora, Chamilia, Troll and Biagi. Our charms slide on and have a smooth non-threaded core so they are very versatile. Because we are the manufacturers, you are buying direct. That's why we can offer you such a high quality product for a superb value.
Do you ship to Canada?
We do ship to Canada and there are no additional tariffs or fees. Standard shipping is $4.95 and is sent via USPS First Class mail which then switches to Canada Post across the border. It takes a bit longer than we would like, approximately 5-20 days, and is free for orders over $100. Priority Mail is $14.95 and takes approximately 6-10 days. Click here for holiday shipping deadlines.
Traduction: Oui nous nous livrons au Canada au même tarif qu¿aux États Unis. L'expédition standard est de $4.95 et est envoyé par l'intermédiaire de UPS jusqu¿à la frontière canadienne qui transfer le colis à Poste Canada pour un livraison locale au Canada. Cependant ceci prend plus de temps que nous voudrions, approximativement 5-20 jours. La livrraison est gratuite pour une commande de 100$ ou plus. Pour un courrier prioritaire le tarif est de $14.95 et il est garanti dans les 6-10 jours.
I forgot my password.
Please visit the link below to be sent a password reminder. Please also remember that all login information is case sensitive. You must enter your email address and password exactly as you did upon registration.
Lost Password Reminder
How many charms fit on a bracelet?
Generally 25-30 charms fit on a standard size 7 1/2 inch bracelet. Please note that charms vary in width so this quantity is dependent upon your bracelet size as well as the charm size.
What size are the charms?
On average:
Diameter: 8 x 13 mm
Hole: 4.3 mm
What sizes do your bracelets come in?
Silver Bracelets come in the following sizes (in inches):
5 6 6 1/2 6 3/4 7 7 1/4 7 1/2 7 3/4 8 8 1/4 8 1/2 8 3/4 9 9 1/2
Leather Bracelets come in the following sizes (in inches):
6 3/4 7 7 1/2 8 8 1/2 8 3/4 9
Premier Bracelets come in the following sizes (in inches):
7 1/4 7 1/2 7 3/4 8 8 1/4 8 1/2
Silver Necklaces come in the following sizes:
16 inches 18 inches 20 inches 24 inches
What types of payment do you accept?
Visa, Mastercard, Discover, American Express and you can send a check or money order by mail. If a client sends a check by mail, we cannot guarantee that the items that they request will be in stock by the time we receive payment. If there is an item that is out of stock, they will be issued a store credit for the remainder.
Where do you ship from?
We are located and ship out of Charleston, SC.
Can I return my items?
Items can be returned in saleable condition within 15 days of purchase. You must first call (800) 409-1772 to request a Return Authorization Number. Returns should be sent with a copy of one’s invoice to the address below. Please see the full Returns Policy for more information.
NewDreamz
710 Johnnie Dodds Boulevard Suite 100
Mount Pleasant SC 29464
Can I exchange my items?
Items can be returned for exchange in saleable condition within 30 days of purchase. You must first call (800) 409-1772 to request a Return Authorization Number. Exchanges should be sent with a copy of one's invoice to the address below indicating what would be preferred in exchange. (Store credit may be issued during this period if they prefer). Please see the full Returns Policy for more information.
NewDreamz
710 Johnnie Dodds Blvd Suite 100
Mount Pleasant SC 29464
Do you offer wholesale or jewelry party packages?
At this time we are not available for wholesale but may be in the future.
Can you send me a brochure?
Currently we are not offering print catalogs, but you can view our entire collection at www.NewDreamz.net
Do you sell the charms on your top banner?
Some of the charms on the top banner are indeed available. Going from the left to right:
Unavailable - Fleur de Lis
10703 - Blue Foil
Unavailable - Tan & Blue bead
20805 - Sterling Silver Charm-Blooming
20700 - Large CZ Charm Aqua
30203 - Brown Murano Glass with CZ
30600 - Designer Glass Beach
30300 - Freshwater Pearl Aqua
30301 - Freshwater Pearl Gold
20501 - Sterling Spacer Beaded
50314 - Large blue bead - available via phone
20501 - Sterling silver spacer beaded
30301 - Freshwater Pearl Gold
30300 - Freshwater Pearl Aqua
30600 - Designer Glass Beach
30203 - Brown Murano Glass with CZ
20805 - Large CZ Charm Aqua
50217 - Galapagos
Do you sell completed bracelets?
We do offer completed designer bracelets! Each season brings with it a beautiful collection of fresh NewDreamz designs for browsing. With a design in every price point, aesthetic and color; there is something for everyone on your list!